Payment Confirmation Process

At Jambo Mobiles, we strive to provide seamless payment processes and keep our customers informed at every step. Below are the details regarding payment confirmation, timelines, and related terms:

1. Modes of Confirmation:

   • Once the payment is successfully completed, customers will receive a payment confirmation through one or more of the following methods:
     • Email: A confirmation email with details of the transaction and order number will be sent to the registered email address.
     • SMS: A confirmation message will be sent to the registered mobile number.
     • Receipt: For in-person or direct payments, a printed or digital receipt will be provided.

2. Confirmation Details:

   • The confirmation will include:
     • Payment reference number or transaction ID.
     • Order number and summary of the purchased items or services.
     • Amount paid and payment method.
     • Estimated delivery or service date.

3. Timeline for Payment Confirmation:

   • Payment confirmations are typically issued immediately upon successful payment. However, for certain payment methods like bank transfers or direct deposits, confirmations may take up to 24 hours.

Additional Information

1. Proof of Payment:

   • Customers are advised to keep a copy of the payment confirmation email, SMS, or receipt for their records and as proof of payment.
   • The proof may be required for any future queries, cancellations, or refunds.

2. Payment Issues:

   • In case a payment is not confirmed within the stated timeline, customers should contact our Customer Support Team with the following details:
     • Order number
     • Payment reference or transaction ID
     • Date and time of payment

3. Delayed Confirmations:

   • For bank transfers or direct deposits, it is advisable to allow 1-2 business days for the payment to reflect in our system.

Security and Transparency

• Secure Transactions: We utilize the latest encryption technologies to ensure all payments are secure.
• Notification of Payment Errors: If a payment is unsuccessful or flagged for verification, customers will be promptly notified with further instructions.

Delivery Information

DUBAI
Same-day delivery by our own staff (cash on delivery available)*

Please keep the proof of delivery receipt signed/confirmed by the registered customer

• Process of shipping the items/goods conditions
• Delivery fees or Free Delivery
• Delivery time to local/ International

SHARJAH – ABU DUBAI
Same day dispatch from DUBAI Office, next day delivery by our own staff (cash on delivery available on selected items, usually items less than 5KG)*

Rest of the cities
Same day dispatch from DUBAI Office, next day delivery by courier service (cash on delivery available on selected items, usually items less than 5KG)*

Imported Items
Items like Mobile and accessories are imported from the USA hence it takes 2-3 weeks to reach, we take 100% advance for those items
Delivery timings are written in the specs for each item

Please open and check the product in front of the courier staff. JAMBO MOBILE PHONES & ACCESSORIES TRADING CO. L.L.C  will not take any responsibility if the package is empty/damaged afterward.

We only deliver via top courier companies in the United Arab Emirates.

*It might take 1-5 business days to reach shipment depending on the size and weight of the product. Desktop computers, take more days. Some items are not available for COD, we take 50% advance to confirm orders for COD. The Shipment consolidation workbench page works like the load building workbench, where you can assess multiple shipments at the same time and assign a non-consolidated order to a specific shipment. You can apply shipment consolidation templates to assess proposed consolidations multiple times and confirm them.

Shipment processing times

All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. and the time of checkout, the possibility that multiple shipments may result in multiple postings on your monthly statement.

OFAC Sanctioned Countries

JAMBO MOBILE PHONES & ACCESSORIES TRADING CO. L.L.C  does not deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the law of UAE, you can find the list of countries and more detail about OFAC Countries by clicking the following link.

https://orpa.princeton.edu/export-controls/sanctioned-countries

Shipment to P.O. boxes or APO/FPO addresses

JAMBO MOBILE PHONES & ACCESSORIES TRADING CO. L.L.C  ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

JAMBO MOBILE PHONES & ACCESSORIES TRADING CO. L.L.C  is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

JAMBO MOBILE PHONES & ACCESSORIES TRADING CO. L.L.C  is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Delivery Charges
UAE Delivery Fees will be a Flat Rate of AED: 10 and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

• By visiting this page on our website: 
• By sending us an email: orders@jambomobiles.com