At Jambo Mobiles, we value your satisfaction and aim to provide flexibility for any changes or cancellations to your orders or services. Below are the terms and conditions under which cancellations are allowed and processed:

Cancellation of Orders or Services

Timeframe for Cancellations

  • Customers can cancel their order or requested services within 24 hours of placing the order.
  • After the 24-hour window, cancellations will not be entertained unless under exceptional circumstances, which will be evaluated on a case-by-case basis.

Conditions for Cancellation

Cancellations will only be approved under the following conditions:

  1. Order Processing Stage:
    • The order or service request has not yet been processed or shipped.
  2. Availability of Refunds:
    • Cancellation refunds will be processed back to the original payment method used during the transaction.

Refund Timeline

  • Refunds for canceled orders or services will be initiated within 7 to 10 working days after cancellation approval.
  • Depending on the payment solution or bank, the refund may take up to 45 days to reflect in the customer’s account.

Important Notes

  1. No Refund Policy:
    • For certain products, services, or promotional offers, a No Refund and No Cancellation Policy may apply. These terms will be clearly communicated to the customer before the purchase decision to avoid any misunderstandings.
  2. Cancellation After Shipment or Service Initiation:
    • Orders that have already been shipped or services that have been initiated cannot be canceled. Customers are advised to contact Customer Support for any post-shipment queries.
  3. Refund Exclusions:
    • Refunds will not include any delivery or service charges incurred during the order unless the cancellation was due to an error by Jambo Mobiles.
  4. Advance Payments:
    • If a partial or full advance payment was made for specific products or services, the same will be refunded as per the timeline mentioned above.

Transparency for No Cancellation or Refund Policies

For services or products with a No Cancellation or Refund Policy, this will be explicitly stated on the product/service page before the purchase. Customers are advised to read these terms carefully before confirming their orders.

For further assistance regarding cancellations, please feel free to contact our Customer Support Team. We are here to help!