Refund and Returns Policy

At Jambo Mobiles, we strive to ensure a seamless shopping experience for all our customers. However, in the unlikely event of dissatisfaction, we offer a transparent and hassle-free refund and returns process. Please read the details below to understand our policy.

Refund Policy

When Refunds Are Applicable

Refunds may be issued under the following conditions:

  1. Order Cancellation by Jambo Mobiles:
    • If your order is canceled due to product unavailability or other reasons, you will receive a full refund.
  2. Defective or Damaged Products:
    • If the product you receive is defective or damaged, you may request a refund or replacement after verification.
  3. Incorrect Product Delivered:
    • If you receive a product that differs from what you ordered, we will initiate a refund or exchange.
  4. Non-Delivery of Product:
    • If your product is not delivered within the promised time, and no alternative arrangement is possible, a refund will be issued.

Refund Processing Timeline

  • Refunds will be processed within 7 to 10 business days from the date of approval.
  • Refunds will be credited back to the original payment method or as store credit, based on the customer’s preference.

Non-Refundable Scenarios

  • Products damaged due to customer mishandling or unauthorized repairs.
  • Returns requested beyond the allowed return period (see “Return Policy”).
  • Products purchased during clearance sales or promotional offers, unless defective or damaged.

Returns Policy

Conditions for Returns

Products can be returned if:

  1. The return request is made within 7 days of receiving the product.
  2. The product is in its original, unused condition with all packaging, tags, and accessories intact.
  3. Proof of purchase (e.g., receipt, invoice) is provided.

Return Process

  1. Initiate a Request:
    • Contact our Customer Support Team to initiate a return request.
  2. Verification:
    • Provide details and photos of the product for verification.
  3. Approval and Return:
    • Upon approval, we will guide you on the return process or arrange for pick-up.
  4. Inspection and Processing:
    • Once the product is received and inspected, the refund or replacement will be processed.

Return Shipping Fees

  • If the return is due to our error (e.g., defective, damaged, or incorrect product), we will cover the return shipping costs.
  • For returns due to personal reasons (e.g., change of mind), the customer will bear the shipping fees.

Exchange Policy

  • Exchanges are available for eligible products if the desired replacement is in stock.
  • The exchange process follows the same steps as the returns process.

Additional Information

Proof of Delivery

  • Customers are advised to keep the proof of delivery receipt signed or confirmed by the registered recipient for any future reference.

Shipping and Delivery Conditions

  1. Delivery Time:
    • Local deliveries typically take 3 to 5 working days.
    • International deliveries may take 7 to 14 working days, depending on the destination.
  2. Delivery Fees:
    • Free delivery is available on eligible orders.
    • Additional delivery charges may apply for certain areas or expedited shipping.

Payment Confirmation

  • Once your payment is successfully processed, you will receive a confirmation via email or SMS.
  • Payment confirmation is usually sent within 24 hours of order placement.

Refund Note

  • For prepaid orders canceled due to unavailability or any other reason, you will receive a full refund. The refund will be processed within 7 to 10 business days.

Important Notes

  • Ensure the product is packed securely for returns to avoid damage during transit.
  • Retain proof of shipment for your records until the return or exchange process is complete.
  • Refunds or exchanges will only be processed after the returned product passes inspection.

If you have any questions or concerns about our Refund and Returns Policy, please feel free to contact our Customer Support Team. We are here to assist you with all your needs!